{"id":177267,"date":"2022-09-28T16:39:51","date_gmt":"2022-09-28T11:09:51","guid":{"rendered":"https:\/\/www.cbselabs.com\/?p=177267"},"modified":"2022-09-28T16:39:51","modified_gmt":"2022-09-28T11:09:51","slug":"class-12-business-studies-chapter-12-important-questions","status":"publish","type":"post","link":"https:\/\/www.cbselabs.com\/class-12-business-studies-chapter-12-important-questions\/","title":{"rendered":"Consumer Protection Class 12 Important Questions and Answers Business Studies Chapter 12"},"content":{"rendered":"

We have given these Business Studies Class 12 Important Questions<\/a> Chapter 12 Consumer Protection to solve different types of questions in the exam. Go through these Consumer Protection Class 12 Important Questions and Answers & Previous Year Questions to score good marks in the board examination.<\/p>\n

Important Questions of Consumer Protection Class 12 Business Studies Chapter 12<\/h2>\n

Question 1.
\nGive the constitution of the District Consumer, Dispute Redressal Forum under the Consumer Protection Act, 1986. (CBSE 2018)
\nOr
\nHow many members are required to constitute \u2018District consumer dispute redressal forum\u2019? (Comportment 2014)
\nAnswer:
\nThe District Fomm consists of a President and two other members, one of whom should be a woman.<\/p>\n

Question 2.
\nManuj bought a packet of chips from a local shopkeeper and found that the ingredients given on the label were not legible. He complained about it to the company. The company sent a written apology stating that they will make sure that existing packets are withdrawn from the market and new packets with legible labels are soon made available. State the consumer right which Manuj exercised. (Delhi 2016)
\nAnswer:
\nRight to seek redressal<\/p>\n

\"Financial<\/p>\n

Question 3.
\nSuman bought a box of cheese of a reputed brand from a local shopkeeper. On opening the box she found a piece of stone in the cheese. She reported the matter to the shopkeeper who forwarded her complaint to the concerned company. Within a week the representative of the company visited Suman\u2019s residence with an apology and as a replacement offered her a new cheese pack with four other varieties of cheese as compensation for the inconvenience to her state the consumer right which Suman exercised. All India 2016
\nAnswer:
\nRight to seek redressal<\/p>\n

Question 4.
\nManvendra always went to a specific shop to buy all consumable and non-consumable goods. In this shop variety of products of different brands were displayed nicely and the sales person available also gave good sales presentation if required. But this shop was quite far off from his residence. His friend Annant always wondered why Manvendra wastes so much time in going to that shop where as there were many big brand shops situated near his residence having consumable and non-consumable goods.
\nAnnant asked Manvendra the reason of going to that particular shop. Manvendra told that he was exercising one of his \u2018rights\u2019 which he could not exercise in near-by big brand shops.
\nState consumer\u2019s right which Manvendra had exercised. (Foreign 2016)
\nAnswer:
\nManvendra had exercised ‘Right to choose’.<\/p>\n

Question 5.
\nOn the eve of Diwali, Ravi purchased two kilograms of sweets from Nandan Sweets.
\nOn consumption of sweets, his wife fell sick and was to be hospitalised. Ravi wanted to fill a case in the consumer forum but could not do so because he did not have any proof of buying the sweets from Nandan Sweets. Name the document the Ravi could have obtained for filing the complaint in the consumer forum. (Comportment 2015)
\nAnswer:
\nA cash memo would have helped him file a complaint in the consumer forum.<\/p>\n

Question 6.
\nOn Sonika\u2019s birthday her mother gave her a pair of gold earrings. After one month Sonika observed that the earrings are losing their shine. She checked the mark on the earrings and found that it was not a proper Hallmark and her mother had been cheated by the shopkeeper. So, she filed a complaint in the district forum which rejected it. Not satisfied by the decision of the district forum, she was very much disturbed and after two months decided to appeal further.
\nCan Sonika appeal against the decision of the district forum? Give reason in support of your answer. (Delhi 2015)
\nAnswer:
\nYes, Sonika can appeal against the decision in the State Commission, as she is dissatisfied with the decision of District forum.<\/p>\n

Question 7.
\nOn which type of products is ISI mark used? (Comportment 2014)
\nAnswer:
\nISI is the standardisation mark for electrical appliances and electronic goods.<\/p>\n

Question 8.
\n\u2018The consumer has a right to acquire knowledge and be a well informed consumer throughout life\u2019. State what type of knowledge is required by the consumer in the above stated right. (Comportment 2014)
\nAnswer:
\nThe consumer has a right to acquire knowledge about his rights, responsibilities and the reliefs available to him in case of a product or service falling short of his expectations.<\/p>\n

Question 9.
\nBesides a \u2018consumer\u2019, name any two parties who can file a complaint before the appropriate consumer forum. (Comportment 2014)
\nOr
\nName any two parties who can fill a complaint under the Consumer Protection Act, 1986 on behalf of the consumer. (Delhi 2012)
\nAnswer:
\nTwo parties who can file a complaint under the Consumer Protection Act 1986 on behalf of consumer are:<\/p>\n