Training and development of employees<\/li>\n<\/ul>\n<\/p>\n
Question 11.
\nHow are employees motivated to improve their performance when the organisation uses internal sources of recruitment? State. (All India 2014)
\nAnswer:
\nA promotion at a higher level may lead to chain of promotions at lower levels in an organisation. This motivates the employees to improve their performance through learning and practice.<\/p>\n
Question 12.
\nWhy employees become lethargic when the organisation uses internal sources of recruitment? State. (Delhi 2014; Foreign 2014)
\nAnswer:
\nThe spirit of competition among the employees may be hampered as they are likely to expect automatic promotion because of seniority. Thus they are least interested in work and become lethargic.<\/p>\n
Question 13.
\nState how staffing ensures \u2018continuous survival and growth of enterprise\u2019. (All India 2013)
\nAnswer:
\nProper staffing ensures continuous survival and growth pf an enterprise through succession planning for managers.<\/p>\n
Question 14.
\nDefine recruitment. (Delhi 2013)
\nAnswer:
\nAccording to Yoder, “Recruitment is a process to discover the sources of manpower to meet the requirements of the staffing schedule and to employ effective measures for attracting that manpower in adequate numbers to facilitate effective selection of an efficient working force”.<\/p>\n
Question 15.
\nName and state the \u2018on-the-job method of training\u2019 that is used to give training to the electricians. (All India 2013)
\nAnswer:
\nApprenticeship programme It is an on-the-job training method. Under this, a master worker as a trainer is appointed, who guides the workers regarding the skill of job. Electricians are required to undergo such training.<\/p>\n
Question 16.
\nGive the meaning of \u2018orientation\u2019 as a step in the process of staffing. (Delhi 2012)
\nAnswer:
\nOrientation refers to introduction of new employees to the existing ones in the organisation and familiarising them with the rules and policies of the organisation.<\/p>\n
Question 17.
\nWhat is meant by\u2018estimating manpower requirement\u2019 as a step in the process of staffing? (Delhi 2012)
\nAnswer:
\n‘Estimating manpower requirement’ means finding out the number and types of persons or employees needed by the organisation in the near future.<\/p>\n
Question 18.
\nWhat is meant by \u2018development\u2019 of employees in the process of staffing? (Compartment 2012)
\nAnswer:
\nOpportunities designed to help in the growth of individuals in all respects are referred to as development.
\nIt denotes the process by which the employees acquire skills and competence to do their present job and increase their capabilities for handling higher jobs in the future.<\/p>\n
Question 19.
\nGive the meaning of \u2018performance appraisal\u2019 in the process of staffing. (Compartment 2012)
\nAnswer:
\nIt means evaluating an employee’s current or past performance against the pre-determined standards.<\/p>\n
Question 20.
\nGive the meaning of \u2018placement\u2019 as a step in the process of staffing. (All India 2012)
\nAnswer:
\nPlacement refers to the employees occupying the position or post for which the person has been selected.<\/p>\n
Question 21.
\nGive the meaning of \u2018compensation\u2019 as a step in the process of staffing. (All India 2012: Compartment 2012)
\nAnswer:
\nCompensation refers to all forms of pay or rewards offered to employees. It may be in the form of direct financial payments like wages, salaries, incentives, commission and bonus or may be in the form of indirect payments like employer paid insurance and vacations, etc.<\/p>\n
Question 22.
\nState the meaning of \u2018training\u2019. (Comportment 2012)
\nAnswer:
\nIt is the systematic development of knowledge, skills and attitudes required by an individual to perform adequately a given task or job.<\/p>\n
Question 23.
\nWhat is meant by selection of employees? (All India 2011)
\nAnswer:
\nSelection is the process of identifying and choosing the best person out of a number of prospective candidates for a job.<\/p>\n
Question 24.
\nState the meaning of the term recruitment in one sentence. (Delhi [C) 2011: All india 2010)
\nAnswer:
\nRecruitment refers to the process of searching for prospective employees and stimulating them to apply for jobs in the organisation.<\/p>\n
<\/p>\n
Question 25.
\nWhat is meant by staffing? (Delhi (C) 2010)
\nAnswer:
\nStaffing has been described as the managerial function of filling and keeping filled the positions in the organisation structure. In other words, staffing is that part of the process of management which is concerned with obtaining, utilising and maintaining a satisfactory work force.<\/p>\n
Question 26.
\nHow does staffing help to ensure optimum utilisation of human resources? (Delhi 2010)
\nAnswer:
\nStaffing helps in ensuring optimum utilisation of human resources by putting right person on the right job. It prevents under-utilisation of personnel and high labour cost. At the same time, it avoids disruption of work by indicating the shortage of personnel.<\/p>\n
Question 27.
\nGive one limitation of internal sources of recruitment. (Delhi 2010; All India 2010)
\nAnswer:
\nThe spirit of competition among the employees may be hampered.<\/p>\n
Question 28.
\nGive one advantage of external sources of recruitment. (Delhi 2010: All india 2010)
\nAnswer:
\nThrough external sources of recruitment, the management can attract more qualified and trained people to apply for vacant jobs in the organisation.<\/p>\n
Question 29.
\nName the method of training in which trainees learn on the equipments they will be using. (Delhi 2010; All India 2010)
\nAnswer:
\nIn vestibule training, employees learn their jobs on the equipment they will be using and actual work environments are created in a classroom, which is away from the actual work floor.<\/p>\n
Question 30.
\nName the method of training in which the trainees work directly with a senior manager and the manager takes full responsibility of the trainees. (Delhi 2010: All India 2010)
\nAnswer:
\nCoaching<\/p>\n
Question 31.
\nName the method of training in which the trainee learns under the guidance of a master worker. (Delhi 2010; All India 2010)
\nAnswer:
\nApprenticeship training<\/p>\n
Question 32.
\nHow does staffing help to ensure higher performance of employees? (All India 2010)
\nAnswer:
\nStaffing finds the right person for the right job. It ensures higher performance at the employees as work is assigned according to their capabilities and at the same time, organisational objectives are achieved in the most efficient and effective manner.<\/p>\n
Question 33.
\nExplain \u201cVestibule Training\u2019and \u2018Apprenticeship Programme\u2019 as methods of training. (All India 2019)
\nAnswer:
\nVestibule training:
\nIn vestibule training, employees learn their jobs on the equipment they will be using and actual work environments are created in a classroom, which is away from the actual work floor.<\/p>\n
Apprenticeship programme :
\nApprenticeship programme It is an on-the-job training method. Under this, a master worker as a trainer is appointed, who guides the workers regarding the skill of job. Electricians are required to undergo such training.<\/p>\n
Question 34.
\nState the steps in selection procedure, after the \u2018employment interview\u2019 but before the job offer. (CBSE 2018)
\nAnswer:
\nSteps in selection procedure after employment interview’ but before ‘job offer’ are as follows:
\nReference and background checks: Many employers request names, addresses and telephone numbers of references for the purpose of verifying information and gaining
\nadditional information of an applicant. These references can be teachers, friends, previous employers, relatives etc, who can give additional information about the candidate.<\/p>\n
Selection decision: The final solution decision has to be made from the candidates, who pass the tests, interviews and reference checks. The views of the concerned manager will be generally considered in the final selection, because he is responsible for the performance of the new employee.<\/p>\n
Medical examination: After the selection decision and before the job offer, the candidate is required to undergo a medical fitness test. The job offer is given to the candidate, only if the candidate is physically and mentally fit for the job.<\/p>\n
Question 35.
\nAtul-The Assistant Manager, Vikas-the Marketing\u2019Head and Leena-The Human Resource Manager of TVIontac Enterprises Ltd.\u2019 decided to leave the company.
\nThe Chief Executive Officer of the company called the Human Resource Manager, Leena and requested her to fill up the vacancies before leaving the organisation. Leena suggested that her subordinate Miss Rama Wadhwa is very competent and trustworthy, if she could he moved up in the hierarchy, she would do the needful. The Chief Executive Officer agreed for the same. Miss Rama Wadhwa contacted \u2018Smith Recruiters\u2019 who advertised for the post of marketing head for \u2018Montac Enterprises Ltd\u2019. They were able to recruit a suitable candidate for the company. Atul\u2019s vacancy was filled up by screening the database of unsolicited applications lying in the office.
\n(i) Name the internal\/external sources of recruitment used by \u201cMontac Enterprises Ltd.\u2019 to fill up the above stated vacancies.
\n(ii) Also state any one merit of each of the above identified source of recruitment. (All India 2016)
\nOr
\nAshish, the Marketing Head Kaman, the Assistant Manager and Resource Manager of \u2018Senor Enterprises Ltd\u2019.
\ndecided to leave the company. The Chief Executive Officer of the company called Jyoti, the Human Resource Manager and requested her to fill up the vacancies before leaving the organisation. Informing that her subordinate Miss Alka Pandit was very competent and trustworthy, Jyoti suggested that if she could be moved up in the hierarchy, she would do the needful. The Chief Executive Officer agreed for the same. Miss Alka Pandit contacted \u2018Keith Recruiters\u2019 who advertised for the post of marketing head for \u2018Senor Enterprises Ltd\u2019. They were able to recruit a suitable candidate for the company.
\nRaman\u2019s vacancy was filled up by screening the database of unsolicited applications lying in the office.
\n(i) Name the intemal\/external sources of recruitment used by \u2018Senor Enterprises Ltd. to fill up the above stated vacancies.
\n(ii) Also state any one merit of each of the above identified source of recruitment. (Delhi 2016)
\nOr
\nVinod-The Human Resource Manager, Umesh-The Assistant Manager and Ashok-the Marketing Head of Hitashi Enterprises Ltd decided to leave the company.
\nThe Chief Executive officer of the company called the Human Resource Manager, Vinod and requested him to fill-up the vacancies before leaving the organisation. Vinod suggested that his subordinate Rajesh is very competent and trustworthy. If he could be moved up in the hierarchy, he would do the needful. The Chief Executive Officer agreed for the same. Rajesh contacted \u2018Zenith Recruiters\u2019 who advertised for the post of marketing head for \u2018Hitashi Enterprises Ltd\u2019. They were able to recruit a suitable candidate for the company. Umesh\u2019s vacancy was filled-up by screening the database of unsolicited applications lying in the office.
\n(i) Name the internal\/external sources of recruitment used by \u2018Hitashi Enterprises Ltd.\u2019 to fill-up the above stated vacancies.
\n(ii) Also, state any one merit of each of the above identified source of recruitment. Foreign 2016
\nAnswer:
\n(i) The intemal\/extemal sources of recruitment used by ‘Montac Enterprises Ltd’ to fill up the above stated vacancies are:<\/p>\n
\n- Promotion It is an internal source of recruitment in which an employee is shifted to a higher post. Leena’s vacancy was filled by using this source.<\/li>\n
- Placement agencies and management consultants It is an external source of recruitment. These agencies provide a nationwide service in matching personnel demand and supply. Vikas’s vacancy was filled by using this source.<\/li>\n
- Casual callers It is again an external source of recruitment through which the organisation keep a database of unsolicited applicants in their files. Atul’s vacancy was filled by using this source.<\/li>\n<\/ul>\n
(ii) One merit each of Promotion: It helps to increase the motivation and satisfaction of employees.
\nPlacement agencies and management consultants They help organisations to recruit technical, professional and managerial personnel easily.
\nCasual callers It is in inexpensive method of recruitment.<\/p>\n
<\/p>\n
Question 36.
\nName and define the process that helps in finding possible candidates for a job or a function. (Compartment 2015)
\nAnswer:
\nRecruitment is the process that helps in finding possible candidates for a job.
\nAccording to Yoder, “Recruitment is a process to discover the sources of manpower to meet the requirements of the staffing schedule and to employ effective measures for attracting that manpower in adequate numbers, to facilitate effective selection of an efficient working force”.<\/p>\n
Question 37.
\nName and define the process in which candidates are eliminated at every stage and a few move on to the next stage till the right type of candidate is found. (Compartment 2015)
\nOr
\nName and define the process that helps in choosing the best person out of a number of prospective candidates for a job. (Compartment 2015)
\nAnswer:
\nSelection is the process of identifying and choosing the best person out of a number of prospective candidates for a job.
\nIt is done in the third step, in which a prospective candidate is chosen from the pool of candidates. It ensures that the organisation gets the best among the available and it also enhances the morale of the selected candidate.<\/p>\n
Question 38.
\nWhy is training important for the employees? State any three reasons. (Compartment 2014; All India 2012; Delhi 2012)
\nOr
\nState any three reasons why training is beneficial for employees of an organisation. (Foreign 2014)
\nAnswer:
\nEmployees should be provided training to help them increase their knowledge and skills. The employees training in an organisation is necessary due to the following reasons:<\/p>\n
\n- Systematic learning Training is systematic learning, always better than hit and trial method, which leads to reduction of wastage of efforts and money.<\/li>\n
- Increase in productivity A trained worker is more efficient in his work. He has better knowledge, skills and speed for his job. This leads to increased output which is profitable for the enterprise.<\/li>\n
- Fewer accidents Trained employees are proficient in handling machinery and equipment. Thus, less prone to accidents.<\/li>\n<\/ul>\n
Question 39.
\nGive the meaning of placement, orientation and training in the process of staffing. (Delhi 2012)
\nAnswer:
\nPlacement refers to the employees occupying the position or post for which the person has been selected.
\nOrientation refers to introduction of new employees to the existing employees of the organisation and familiarising them with the rules and policies of the organisation.
\nTraining refers to the systematic development of knowledge, skills and attitude required by an individual to perform efficiently a given task\/job.<\/p>\n
Question 40.
\nWhy is training important for an organisation? State any three reasons. (Delhi 2012; All India 2012)
\nAnswer:
\nTraining is important for an organisation because of the following reasons:<\/p>\n
\n- Training of the workers leads to increase in productivity and reduction of wastages.<\/li>\n
- It reduces absenteeism and labour turnover as trained workers become more confident and thus, they become regular and stick to their job and place.<\/li>\n
- It is required to teach technology and work methods to employees.<\/li>\n<\/ul>\n
Question 41.
\nDefine training and development. (Delhi 2012; All India 2012)
\nAnswer:
\nTraining It refers to the process by which aptitudes, skills and abilities of employees to perform specific jobs are improved. According to Michael Armstrong, “Training is the systematic development of knowledge, skills and attitudes required by an individual to perform adequately a given task or job”.<\/p>\n
Development It involves growth of an employee in all respects. It denotes the process by which the employees acquire skills and competence to do their present job and increase their capabilities for handling higher jobs in the future. Development is a continuous process of building competencies of employees and thus facilitating overall development of employees.<\/p>\n
Question 42.
\nWhy is staffing considered as an important function of management in all types of organisations? State any three reasons. (Delhi 2011; All India 2011)
\nAnswer:
\nStaffing is considered as an important function of management because of the following reasons:<\/p>\n